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OFFICE POLICIES




LIMIT ONE (1) CAREGIVER WHO HAS BEEN VACCINATED AGAINST COVID-19 IN THE EXAM ROOM WITH EACH PATIENT. WE CANNOT ACCOMODATE MULTIPLE FAMILY MEMBERS OR FRIENDS SO PLEASE DO NOT COME INTO THE LOBBY AS WE WILL MAINTAIN SOCIAL DISTANCING AND WILL ASK EXTRA PERSONS TO WAIT IN THEIR VEHICLE.

ALL PERSONS MUST WEAR A MASK. THE PATIENT ONLY MAY BE ALLOWED TO REMOVE YOUR MASK ONCE INSIDE THE EXAM ROOM IF YOU HAVE BEEN COVID-VACCINATED.

We attempt to stay on schedule to keep you from waiting. If you are waiting 15 minutes or more past your scheduled appointment time please notify the receptionist immediately.
Please do not be late for appointments. We appreciate your patience for the occasional emergency which may delay your visit.

If you cannot keep an appointment please let us know immediately so others can be seen and keep our waiting time down. If you fail to show up and do not cancel, you may be billed for that time.

Please no perfumes or colognes

Please no cell phones



Emergencies:

After hours emergencies should call 911 or 256-737-2000 and ask for the
covering physician. We will not discuss a patient's case with anyone but the patient*.


Phone Calls and Prescription Refills:

Phone calls will be returned by the medical assistant as soon as possible. Telephone lines are open from 8:00 am to 4:30 pm Monday - Thursday. please do not leave multiple messages as that only delays our response to you.

Regarding refills, we request that first you verify with your pharmacist that there are no more refills available. Telephone requests for refills should be made Monday - Thursday directly to our refill line at (256) 737-8000 option 1.
routine refills will not be phoned in after hours or weekends. Refills will not be authorized for patients not seen in the last twelve months.


Hospital Affiliation:
Cullman Regional Medical Center


Insurance and Billing:

Our office will file many insurance claims for your convenience. Copayments are expected at the time of service. Payment plans may be arranged for patients based on need. Questions
regarding insurance we accept or your bill should be directed to the billing office at256-737-8000 option 9.


*NOTICE OF PRIVACY PRACTICES:


A. We have a legal duty to protect health information about you.

B. We may use and disclose Protected Health Information (PHI) about you without your
authorization in the following circumstances:
1. We may use and disclose PHI about you to provide health care treatment to you.
2. We may use and disclose PHI about you to obtain payment for services.
3. We may use and disclose PHI about you for health care operations.
4. We may use and disclose PHI under other circumstances without your authorization
or a chance to agree or object.
5. You can object to certain uses and disclosures.
6. We may contact you to provide appointment reminders.
7. We may contact you with information about treatment, services, products or health
care providers.
8. We may contact you for fundraising activities.

C. You have several rights regarding PHI about you.
1. You have the right to request restrictions on uses and disclosures of PHI about you.
2. You have the right to request different ways to be in touch with you.
3. You have the right to see and copy PHI about you.
4. You have the right to request a change to PHI about you.
5. You have the right to a listing of disclosures we have made.
6. You have a right to a copy of this Notice.

D. You may file a complaint about our privacy practices.